Customer Support – eLabJournal

Customer Support

We are here to help

Customer Support

If you are in need of support or have a suggestion to improve our product or services, we are here to help! You can find the anwsers to most of your questions in our extensive documentation

Functional Documentation

Technical Documentation

If you cannot find the anwser to your question, please report your issue to our customer care team. With teams in both Europe and the United States we ensure a prompt follow up in case you need help.

Support of Dedicated Systems

In our organisation-specific system installations (Private Cloud or On-Premises installations) the first-line support is handled by the organisation Key-user. Information on how to reach your organisation Key-user can be found in the footer link of your organisation system.