Frequently Asked Questions

eLABJournal Documentation Contact us

How can I change my password?

How do I get a new password if I forgot my password?

How can I access my account?

How do I register for a new account?

What are the browser system requirements to run the software?

How does the software protect my intellectual property?

Is there version control?

Are training workshops offered?

Where do I get software support?

Do you offer electronic signatures?

How can I collaborate with colleagues inside and outside the lab/department/organization?

Where can I find documentation on the software?

Can I transfer the ownership of my account to someone else?

Where can I find the technical resources?

Who can I contact for general support?

Can I share my date with others that have no access the software?

Can I be connected to multiple digital labs in my account?

Will the system be unavailable duing software updates?

When do you update?

Where do I request for features?




Software editions



Is there a demo version or free version available?

are demos and workshops offered?

Are free trials offered?

What is a LIMS/ELN/ERN/LIS/LES? and the difference between them?

What are the benefits of using the software? Why shold I use it?

What makes the software unique?

What is the difference between an ELN and a PLN?

What is the standard storage capacity per account?

Which versions of the software exist?

What are the hostig solutions?




Software Integration



Does the software support tablets and smart phones?

Can the software be connected to other software?

Which operating systems underline the software?




Software Applicability



Can the software be used by stand-alone individuals or non-lab workers?

Can alumni use the software?

For what sectors is the software best applicable?

What are the main features?

How can I take my notebooks with me if I leave the working place or educational institute?

What do I need to do if my entire lab either shuts down or is added to another lab?




Payment for software use



What is the price of the software?

Are there circumstances in which there are extra usage costsi involved?

Iss there a charge forspport and upgrades?

How do I pay for the software?




Data, Storage, and Safety



Is the software safe and secure?

Can I still use the software if I do not want to upload my data into the software?

What are the storage limitations?

What are the upload limitations?

What type of files/data can I upload into the software? Can I import data?

Can I export data?

Is the software usable and safe for personal (health) identifiable information?

Who can access and/or view my account and data?

How is the data import and export guaranteed to be save and secure?




Company information



Who is the company behind the software?

Can I expect the software to exist after 5 years from now?




Regulations and Compliancy



With what regulatory standards does the software comply?

Are you hipaa or ferpa compliant?

Are you 21 CFR prt 11 compliant?

Are you ISO compliant?

<!–

What is eLabJournal?

eLabJournal is an Electronic Laboratory Notebook (ELN) that automatically tracks results, share data, improves efficiency in the lab. Our ELN lets you focus on your experiments while improve all other processes in your lab.

What are the requirements to use eLabJournal in my lab?

eLabJournal is primarily offered as Software as a Service (SaaS) solution. No hardware investments or overhead for system maintenance are required, and you will receive all updates automatically. Simply activate an eLabJournal license for your lab and you can instantly access eLabJournal via your internet browser without any further installation. We also offer private cloud and local hosting solutions if preferred. Contact us for more information .

What are the hosting options for eLabJournal?

We offer eLabJournal as a hosted solution to laboratories looking for a turnkey service that does not require to make hardware and infrastructure investments. For larger institutes we also offer custom and local deployment of the application in a private cloud or on-site. The local deployment of eLabJournal depends on the needs of your organization and specific product functionality. You will normally need a certified applications manager and a set of dedicated local servers for test and live environments. For more information about the options available, please contact us .

What are the features of eLabJournal?

eLabJournal offers all features required to organize experiments in projects and studies and to store experiment data, samples and protocols/procedures/SOPs. Take our full product tour .

What are the prices of eLabJournal?

We offer very affordable and highly competitive prices. We have solutions for cloud-based accounts , as well as local-based installations available on request for large institutes and enterprises.

Who can use eLabJournal?

Because of its high flexibility, eLabJournal is suitable for any laboratory environment, ranging from chemical and pharmaceutical to biological and analytical labs. Our current clients include pharmaceutical and biotechnology companies, medical diagnostics laboratories as well as academic research laboratories.

How can I start using eLabJournal?

If you are affiliated with an academic institution or non-profit organization, you can register here for a FREE trial license. If you are a commercial entity, please contact us for a trial account or a full product demonstration.

I have a trial license and I want to upgrade, do I lose my stored data?

No, upgrading your free license will not affect any of the settings in your current eLabJournal account. Upgrading will only remove the limit to the number of studies and experiments

Why am I required to register my institutional email address for a free trial License?

You need to register using your institutional e-mail address to verify that you are affiliated with an academic institute or organization.

Why is my academic institutional e-mail address not recognized?

We have many institutes in our database, but we might have missed a few, causing your email address not to be recognized. Please send an email to support@elabjournal.com to register your institute.

I am registered for eLabProtocols or eLabInventory, do I need to register again to access eLabJournal?

No, if you have registered for any of our separate eLabJournal modules, eLabProtocols or eLabInventory, you can sign in by entering your email address and password here.

I forgot my password, how can I get a new password?

You can request a new password here . You will receive a link in your email inbox that can be used to reset your password.

How can I close my account or end my subscription?

Please contact us to close your account and/or end your subscription. Before doing this, we advise you to export your data.

How many experiments and studies can I store in eLabJournal?

You can store an infinite number of experiments and studies in your account. We offer a standard 10 GB of cloud space per account, with more available upon request .

What do I require to use eLabJournal in my lab?

eLabJournal is a web-based software-as-a-service (SaaS) application that is accessible via any internet browser on any computer. This means that you do not need any additional infrastructure, local software installation or maintenance to implement eLabJournal in your laboratory. However, we also offer local hosting solutions. Contact us for more information.

Can I use eLabJournal to collaborate with others inside or outside the lab?

Yes, you can create a working group and invite or add any members wishing to collaborate. From there on, members can work jointly on experiments and easily share data with each other.

Are my data safe in eLabJournal?

Yes, your data is securely stored in our high-availability and redundant web cluster. We hold a Class 3 Extended Validation SSL Certificate (bank-grade security) to guarantee the secured and encrypted transfer of data from and to the designated eLabJournal servers. We also offer in-house hosting solutions if your local policies prohibit remote data storage. Contact us for more information.

In addition, we have a strict access policy. This means only certain designated employees have insight into your data. These employees have been thoroughly screened before the start of their career at Bio-ITech, have signed a non-disclosure agreement, and their data search behavior frequently undergoes random checks.

Can I export my data from eLabjournal?

Yes, you can export your data from eLabJournal as a PDF or Excel file at any time. In individual cases we also offer custom migration to and from our software.

Is my personal profile and account information visible on the internet?

No, your personal information is not automatically publically accessible unless you change the sharing settings in your profile. If you decide to enable the sharing setting, the only information that is publically visible is your name, the name of your institute, and the country you work in.

Can I use my tablet of smart phone to access eLabJournal?

Yes. Use the web browser of your smart device to log onto eLabJournal; we have made sure everything works out of the box. In addition we offer apps that are integrated with your eLabJournal account. We are also in the process of developing an app enabling you to view and store experiments more natively on your tablet or smartphone.

Is eLabJournal compliant with GLP guidelines?

Yes, eLabJournal has been developed according to the guidelines for Good Laboratory Practice (GLP). With an eLabJournal GLP license, all system actions are available in transaction logs.

Is eLabJournal safe and secure?

Security is our top priority. We take all measures required to keep your data sage. Our data centers are ISO-certified and use a redundant server cluster. All our servers are subjected to high security measure for access control and fire protection. Read more about security.

.

–>