eLABJournal On-Premises Services

Full System Control

Software Licenses


Included with the delivery of the eLABJournal On-Premises are the eLABJournal ELN software licenses. The amount of included licenses depends on the chosen installation. The smallest eLABJournal On-Premises installation is suitable for up to 25 active users and accordingly includes a license for use by up to 25 active users. A system installation suitable for an entire organisation, such as the eLABJournal On-Premises 500, includes the eLABJournal licenses according to its size.

Software updates


Keeping the eLABJournal On-Premises up-to-date is part of our service delivery. With the eLABJournal On-Premises you will automatically receive all eLABJournal software updates including new features, improvements and bug fixes without additional charge. Read more about software updates.

Support


Customers of an eLABJournal On-Premises receive support as specified in Service Level Agreement (SLA). The Key-User has all the required tools to provide first-line support to end-users and to solve common problems and answer basic questions. The Bio-ITech customer care team supports the Key-User with all questions or problems the Key-User cannot solve.