eLABJournal Private Cloud Services

Full Service ELN Solution

Software Licenses


Included with the delivery of the eLABJournal Private Cloud are the eLABJournal ELN software licenses. The amount of included licenses depends on the chosen installation. The smallest eLABJournal Private Cloud installation is suitable for up to 50 active users and accordingly includes a license for use by up to 50 active users. A system installation suitable for an entire organisation, such as the eLABJournal Private Cloud 500, includes a high performance server infrastructure and is deployed with the eLABJournal licenses according to its size.

System Hosting


With the eLABJournal Private Cloud, the ELN is hosted in an Amazon Web Service (AWS) Cloud data center in a region of choice of the customer. Server installation, network configuration and the monthly hosting costs are included in the service delivery of an eLABJournal Private Cloud. Read more about Private Cloud Hosting.

System Maintenance


In the eLABJournal Private Cloud, we handle server and infrastructure maintenance, including installation of server updates and security patches as well as updates of all used network and software components. Read more about the Private Cloud infrastructure.

Monitoring and Logging


To ensure maximum system performance and guarantee >99% uptime, we continuously monitor the performance and health of our eLABJournal Private Cloud. In case of events that affect system performance or system uptime our system engineers are automatically alerted to solve issues. Read more about Private Cloud monitoring.

Software updates


Keeping the eLABJournal Private Cloud up-to-date is part of our service delivery. With the eLABJournal Private Cloud you will automatically receive all eLABJournal software updates including new features, improvements and bug fixes without additional charge. Read more about software updates.

Data Storage


The eLABJournal Private Cloud includes 1TB of storage space for data files, which typically offers sufficient space for thousands of experiments. Once your organisation reaches the file storage limit, you can choose to archive and export experiments or upgrade file storage capacity. If your lab frequently stores large data files, you can also choose to mount a local file server in the eLABJournal Private Cloud with eLABHybrid.

Data Back-ups


Bio-ITech stores a daily back-up of all data in case a disastrous event affects data in the AWS Cloud data center or access to the Private Cloud servers. Data back-ups are restored in an encrypted vault. Back-up restore tests are executed and verified periodically. The data back-up includes the database as well as associated experiment files.

Support


Customers of an eLABJournal Private Cloud receive support as specified in Service Level Agreement (SLA). The Key-User has all the required tools to provide first-line support to end-users and to solve common problems and answer basic questions. The Bio-ITech customer care team supports the Key-User with all questions or problems the Key-User cannot solve.