If you forgot your password please click the forgot password link below the login menu.



Next, enter the email address you registered your account with. This should always be your organisation email address. Click Send Link to receive an email to reset your password



In the received email, confirm the password reset by clicking on the link in the email. You will receive a new email with a new password to log in. After login, you can change your password in the account settings.

Troubleshooting


If you did not receive an email, please make sure to exclude the following reasons:


  • The email ended up in your spam folder
  • You did not enter the correct email address. Please make sure to use an institute or company e-mail address.
  • Your account is not properly activated (check your mailbox for an email to confirm your account registration)
  • Your account is linked with an organisation-specific login (LDAP/SSO/AD) and passwords are thus not stored in eLabJournal.


If you still cannot log in to your account, please submit your request to our support team.